Position Title: Customer Service Coordinator (Remote – Part Time & Full Time)
Department: Charitable Funds Management Solutions
We are a non-profit charitable organization looking for skilled individuals who can coordinate multiple client requirements related to fund processing and reporting. The ideal candidate is detail-oriented, able to handle multiple urgent tasks and manage time wisely. Candidate should be able to help solve problems on their own and as part of a team.
Specific Responsibilities:
- Handle inbound phone calls, email and chat
- Resolve inquiries, provide support for various online giving platforms, and respond to report or research requests
- Assist with customer service tickets assigned by the team, ability to escalate tickets, and work collaboratively with the team in resolving tickets in a timely manner
- Provide reports using various reporting tools (Ex Crystal and MS Excel).
Education and Experience Requirements
- Associate degree or higher. Minimum 1-year related work experience in a relevant analytical
- Demonstrable working knowledge of MS Excel
- Experience working in a fast-paced and deadline-oriented environment
- Excellent oral and written communication skills
- Strong computer skills and the ability to learn new programs and processes.
Remote work criteria:
- Reliable high-speed internet connection
- Ability to handle voice calls with minimal background noise
Candidate must pass a Skills Test (MS Excel functions and writing skills)
Rate: $20-23/hr
Job Type:
- PT flexible hours (M-F between 8:30 AM -8:30 PM), 20-30hrs/week
- FT (M-F between 8:30 AM -8:30 PM)