Function: The position requires an individual to efficiently assist with the human resources requirements for clients/caregivers and exercise discretion and independent judgement. The individual must be capable of maintaining a professional and cooperative working relationship with the clients and caregivers.
Care Coordinator
• Assist with the Human Resources functions
• Manage the collection and tracking of caregiver credentials and care notes
• Call Center functions including answering, responding, and documenting calls
• Assist with the scheduling and staffing functions
• Assist in processing new referrals
• Distribute via email, text and telephone all required information to clients and caregivers
• Update the client’s schedule in our home care database system
• Immediately report all complaints and critical issues to a manager
• The work will include some weekends and evenings as necessary
• Travel to the office/client homes to assist with client/caregiver relations. training, meetings, and events
Assisting with HR/Education
• Perform sourcing and onboarding of caregivers in Virginia and Maryland
Perform sourcing and onboarding for students for the training center.
• Screen applicants, schedule Zoom initial Interview. Communicate via email/phone with applicant for availability and ability to attend program and forward to staff for background check
• Assist with implementing, maintaining, and developing supply list according to state regulations
• Onboarding: Securing all credentials, paperwork and sending to office immediately
• Assist with evaluating and assessing skills as appropriate for readiness for exam
• Coordinate with all admin and nursing staff for assistance in the implementation of programs
• Comply with all regulations which are in the Regulations for Nurse Aide Education Programs
Assisting with Marketing
• Contact current and previous referral sources; provide marketing material (gifts, flyers).
• Investigate and engage new referral sources, establish relationships
• Online marketing videos via social media and website to promote company
Qualifications: This position requires an individual who possess an earned college degree or a high school graduate with a willingness to learn the healthcare field.